Chapter 1494 Became Lu Mingliang's Personal Show

The deliveryman was at a loss, unsure of what to do.

Nie Yun had stormed off in a rage, not telling him what to do.

Lu Mingliang's words had clearly riled up Nie Yun, making it seem like they were on opposite sides. But on closer inspection, it was obvious that he was standing with the deliveryman.

Nie Yun angrily slammed the table, but the deliveryman wasn't angry. He actually thought Lu Mingliang made a lot of sense and was quite impressive.

So, the deliveryman stayed to listen to what Lu Mingliang had to say.

Lu Mingliang said, "I said earlier that it's understandable for a customer to complain if they find that the box containing the apples is damaged and some apples are missing. It's also understandable for them to complain if the delivery station takes it upon themselves to buy a box of different apples as compensation, and the customer refuses to accept them."

"But clearly, this also isn't the deliveryman's fault."

"Because in such an unreasonable system, there's nothing the deliveryman can do."

"In order to reduce costs, Sheng Yun Express has laid off a large number of delivery personnel, keeping each station's staff at a minimum level. When there's a surge in packages, they force the deliverymen to work overtime and use violent sorting methods to increase speed."

"So, if the apples are rotten, it could be a problem with the sorting process, or it could be an accident during transportation. The customer's complaint is directed at the irrationality of the entire delivery system, but according to Sheng Yun Express's regulations, the deliveryman responsible for the final delivery is directly fined, which is obviously unreasonable."

"What can a deliveryman do when faced with a box of rotten apples?"

"Many people complain that deliverymen don't deliver to their door, but the problem is that a deliveryman has hundreds of packages in their vehicle. Just dropping them off at the express station requires them to work until after 8 PM every day, so how can they possibly deliver each one to the customer's door?"

"So, in this situation, it's indeed very frustrating for the deliveryman to be fined. Because the deliveryman has no ability to improve the entire logistics system."

"The real problem is the entire system: Why is it that when something goes wrong in the entire logistics chain, only the deliveryman at the end is fined, and not a single cent of that fine goes to the customer, but all goes into the platform's pocket? Why should consumers, who have paid for delivery and are acting according to the regulations, be subjected to guided public opinion and malicious attacks?"

"So, I think customers and deliverymen should indeed be understanding of each other, but this understanding shouldn't be based on 'customers reluctantly accepting poor service quality and deliverymen kneeling to beg not to be fined,' but rather on recognizing each other's difficulties and realizing that the real problem lies with the platform itself."

"If it were Ni Feng Logistics, this situation would never have happened."

"First of all, we don't use violent sorting methods that would damage the packaging. Secondly, we ensure the optimal number of delivery personnel at each station, and even have some redundancy, to ensure that the entire logistics system can operate smoothly even in unforeseen circumstances. Finally, even if such an accident does occur, the platform will step in to resolve it, following procedures to repurchase the goods for the customer or provide compensation at the original price. These are the responsibilities borne by the platform, not forced onto the delivery personnel."

"Having said that, you two should understand, right? Your enemy isn't each other. On the contrary, you should be on the same side."

The complainant nodded repeatedly, "Yes, that's exactly what I mean!"

"Actually, I've said this before. My target isn't the delivery guy, it's the platform! I was emotional at the time because I was dissatisfied with the platform's handling of the situation. As a result, the public opinion was manipulated, and I became the one who was high-handed, domineering, and bullying an ordinary deliveryman!"

"I've been verbally abused these past two days, it's infuriating! But no matter how I explain, it's useless. Many people have preconceived notions, thinking that I'm a harsh and cold-blooded person, which is just ridiculous!"

The deliveryman also lowered his head, feeling somewhat guilty, "I'm sorry, I was also at fault. I was afraid of being fined at the time, so I knelt down in desperation, but I didn't expect that it would turn into a kind of moral kidnapping, and I didn't expect it would cause you so much trouble..."

Lu Mingliang smiled, "It's okay, the misunderstanding has been resolved."

"This deliveryman doesn't need to worry about not having a job either. Come to Ni Feng Logistics, we are expanding our business and welcome you to join us!"

"Here, I'd also like to take the opportunity to advertise. Whether you're a deliveryman or a customer, you're welcome to Ni Feng Logistics! We are expanding our business and striving to extend our services to all second- and third-tier cities and across the country!"

"On this basis, we promise two things: First, we will strive to ensure that service standards are not reduced in any region and that everyone is treated equally; second, we will continue to subsidize for ten years, and delivery fees will not increase!"

"Alright, everyone shake hands, take a picture, and let's consider this matter closed."

The complainant and the deliveryman shook hands warmly, Lu Mingliang put his hand on top, and all three faces showed smiles.

"Click," the scene froze.

...

At the same time, public opinion on the internet exploded completely.

From the livestream room to various forums, the whole internet was buzzing!

Mainly because this incident was too entertaining!

In the beginning, when everyone heard that Nie Yun was coming forward to mediate, it already attracted a lot of attention.

After all, the "Sheng Yun Express deliveryman kneeling incident" was a recent hot topic that had been trending for a long time. Many people were sympathizing with the deliveryman, and the online discussion was very high.

The deliveryman and the complainant met again, and it was live-streamed, so many people were paying attention to the follow-up.

Some people had dark intentions and wanted to take this opportunity to scold the complainant again, while some online commentators were fanning the flames for publicity. After all, this was a good opportunity for Sheng Yun Express to wash away negative public opinion, and it was Nie Yun's personal highlight moment.

This led to a high level of interest in the livestream from the very beginning.

But after the livestream started, the script exceeded everyone's expectations!

No one expected that the person who came with the complainant was actually Lu Mingliang, the head of Ni Feng Logistics, and even more unexpectedly, this meeting was not to mediate the conflict between the deliveryman and the complainant, but to turn it into a public opinion battle between Sheng Yun Express and Ni Feng Logistics!

The two sides engaged in a war of words, neither willing to give in.

Many viewers felt like they were swaying back and forth, sometimes feeling that the people from Sheng Yun Express made a lot of sense, and sometimes feeling that Lu Mingliang made a lot of sense. It was like watching a debate.

But in the end, Lu Mingliang won.

Because Lu Mingliang directly dismantled Nie Yun's tactics and exposed everything!

For the audience, if they still couldn't understand after Lu Mingliang explained everything, then it would be a bit much.

Many viewers also realized that they were acting impulsively and were being used by Sheng Yun Group as tools, turning themselves into abusers.

In the end, Nie Yun angrily slammed the table, said a few not-so-intimidating words, and left. The victory and defeat were actually very clear.

What was even more interesting was that after Lu Mingliang won, he properly resolved the conflict between the deliveryman and the complainant for Sheng Yun Group!

Moreover, it wasn't the kind of resolution that covered up the conflict, but one that completely exposed the conflict, put it on the table, and allowed both parties to resolve it willingly and sincerely.

The stage that Nie Yun had originally arranged for himself was completely turned into Lu Mingliang's personal show!

Lu Mingliang went to the meeting alone, and his heroic posture of fighting three opponents alone had the charm of President Pei.

Not only that, but what Lu Mingliang said was also worth pondering and savoring by all netizens.

"The conflict between deliverymen and customers is actually a conflict between customers and the platform, and between the platform and the deliverymen. But the platform deliberately portrays itself as an intermediary who doesn't have to bear any responsibility, and guides the conflict to the customer and the deliverymen. That's why there is this farce!"

"Indeed, if Lu Mingliang hadn't appeared, then today's script could be roughly guessed: the complainant would have to express understanding of the deliveryman due to public opinion pressure, and future complainants would have to consider the consequences before complaining. In many cases, they would choose to swallow their anger. As a result, customers would reluctantly accept worse service, and the deliveryman's situation would not improve at all. They would still be fined. Only the platform wins twice!"

"Fortunately, there is Ni Feng Logistics!"

"What he said about delivery is also very reasonable. The reason why Sheng Yun Express is so slow is to pursue profits and reduce the number of deliverymen, which leads to service levels that can never be improved! Do they not have money? Of course not, their profits are so high, they just don't want to do it!"

"The same is true for community express stations. The key is not whether they deliver to the door, but whether they give customers a choice! I allow you not to deliver to the door, then you can put it in the express station, and then you give me a discount on the delivery fee; if I require you to deliver to the door, then you must deliver to the door! As a result, Sheng Yun Express throws everything into the express station regardless of the situation, and doesn't care if you ask them to deliver to the door. Isn't this just taking advantage of their size to bully customers?"

"The part about the cheap delivery fees is also well said. Delivery fees are cheap because our country has developed infrastructure, low labor costs, and strong demand for delivery. Hundreds of packages in one vehicle can greatly reduce costs. This is not the credit of Sheng Yun Express! Not only that, but Sheng Yun Express can further reduce labor costs by not providing deliverymen with the five social insurances and one housing fund. In this model, they can still make profits, and then use the reason that delivery fees are cheap to force customers to accept the fact that service is poor. It's simply shameless!"

"I have nothing more to say. From today onwards, I will unconditionally support Ni Feng Logistics! From now on, anything that can be delivered by Ni Feng Logistics will be delivered by Ni Feng Logistics!"

"I hope that the majority of deliverymen can also open their eyes and vote with their feet! If all delivery companies are the same, and it's about the same no matter where you jump, then there's really no way. But Ni Feng Logistics is obviously much better than other delivery companies. Why are you still suffering in other companies?"

"Yes! Vote with your feet and support Ni Feng Logistics!"

"But then again, this Lu Mingliang is really brave to say that. Can Ni Feng Logistics really keep its promise and not raise delivery fees for ten years?"

"I believe it, because I believe in President Pei!"

"But Tengda's organizational structure is also a bit ruthless. Lu Mingliang, as the head of Ni Feng Logistics and the direct person in charge, only gets bonuses? Whether he makes money or not has nothing to do with him? No wonder, even though they are both high-level executives, Lu Mingliang gives people a completely different feeling from Nie Yun!"