Chapter 268 The Swap
Zhang Ziqi realized the seriousness of the matter and dared not delay. She immediately bowed repeatedly to the livestream audience.
Zhang Ziqi said, "My dear viewers, the company has already reported this to the police. The products you received are very likely fake."
"I implore all of you to spread the word and tell everyone who received goods yesterday and today not to consume them yet, and to first verify their authenticity."
"I will soon teach you in the livestream how to identify whether the goods you bought are genuine or counterfeit."
"Furthermore, our company will soon roll out a compensation mechanism, and the money will be automatically returned to your accounts."
"If you experience any discomfort, please go to the hospital as soon as possible and keep your medical receipts."
"You can also report to the police. In short, any responsibility that falls on our company, we will absolutely not shirk it on the livestream."
The angry voices gradually subsided. Soon, everyone began to discuss what was happening and why it had suddenly turned into fake goods.
"Didn't you hear what the company executive just said? They said the courier illegally swapped the goods, replacing the genuine Yangyangyang company products with counterfeit ones."
"That courier is too daring! They'll do anything to make money."
"I don't think it's just about making money. Swapping the drink from genuine to fake is a big undertaking."
"Besides, this is a crime! Especially for drinks and cosmetics, which are applied to the face or consumed. If those fake products cause someone's death, they'll face a firing squad."
As the livestream audience chattered, Zhang Ziqi had no mood to continue streaming. She immediately began investigating the source of this news and teaching everyone how to identify genuine and fake products.
Meanwhile, in Liu Ran's office, Liu Ran was fuming. She never expected such a massive scandal to erupt for her company.
The express delivery sent out yesterday comprised 1.23 million items, most of which were Yangyangyang Zi Zai Liang Cha, along with some Gong Ting Yu Ji San cosmetics and Yangyangyang Hanfu.
According to feedback, all 1.23 million products had been swapped for fakes, and many customers received them without paying much attention.
This was especially true for the Zi Zai Liang Cha. The counterfeiters had used the original packaging bottles, filled them with a drink made from boiled taro water and mixed with saccharin.
This drink was harmful to health. For diabetics, it could be life-threatening. For people with weak constitutions, it could lead to severe diarrhea and hospitalization.
At this moment, Su Ya and Liu Xiaomei walked into the office. Su Ya said to Liu Ran, "General Manager Liu, the incident has occurred. Our most important task now is to find a way to salvage the situation."
"The police report has been filed. Next, we need to do our utmost to publish an apology across the entire network."
"We must clearly explain the entire incident and ensure everyone knows that the problem lies with the courier, not our company."
"Our company has just started. If we face a crisis of trust, this startup will truly be finished."
Liu Ran nodded and said, "I know that. I've already instructed people to take all remedial measures. This time, we are willing to compensate, willing to bear all responsibilities, just to minimize the impact of this incident."
"For everyone who placed an order yesterday, I've already set the system to default to a refund. I've also instructed all customers to be informed via text message to refrain from consuming or using the received products for now."
"In addition, Lin Yueyu and Zhang Ziqi have explained the situation in their livestreams. I believe the news will soon report on this fake product incident, possibly hitting the headlines. By then, everyone will know it was due to the courier."
"We will suffer huge losses this time, but in terms of reputation, I don't think there will be too many problems. The only thing I'm worried about is how we'll handle our products in the future, which is the biggest issue."
Su Ya nodded in agreement, saying, "Yes, if the courier cannot be relied upon, then no matter how good our products are, or how successful our marketing is, we won't be able to sell anything and thus cannot develop the company."
The three women were dejected. Liu Ran frowned and said, "The police will likely have preliminary results soon, to see what went wrong with the courier service."
"If it's just a supervisor or a specific courier who is problematic, we can deal with it. But if the entire courier network is targeting us, then we're finished."
Meanwhile, Chen Yang was leisurely sitting in his security department office, with his legs crossed, scrolling through Douyin.
He found the various promotional videos on Douyin to be quite informative.
He wasn't watching "young ladies" on Douyin, but rather looking at the latest medical research and major events happening domestically and internationally.
As he was browsing, Douyin suddenly pushed a notification: Yangyangyang Brand Design Company's products were swapped by couriers, 1.2 million packages turned into fakes, distributed across eleven provinces.
Chen Yang was stunned upon seeing this message. He immediately stood up and dialed Liu Ran's number.
However, Liu Ran's line was busy, likely because she was occupied.
Chen Yang turned to Zhu Que and asked, "Zhu Que, has something happened at the company?"
Zhu Que shook her head and said, "How would I know? Qing Long and Xuan Wu are each responsible for a factory producing products. I'm a bit envious of those two."
Chen Yang was speechless. After some thought, he picked up his phone and dialed Zhang Ziqi's number.
Zhang Ziqi had exited the livestream. Receiving Chen Yang's call, she was quite happy.
Zhang Ziqi said, "Brother Chen Yang, did you also hear the news about the company's products being swapped by couriers?"
Chen Yang replied, "Yes, but I don't know the specifics. I saw it on Douyin. What exactly happened?"
Zhang Ziqi quickly explained, "The 1.2 million items we shipped yesterday were swapped by employees at a courier point in Qingzhou City."
"Those couriers have now disappeared without a trace, and the police are actively pursuing them."
"Furthermore, after swapping the 1.2 million items, most of the fake goods have reached the customers."
"Many who drank the Zi Zai Liang Cha are suffering from continuous diarrhea. Several hundred cases are severe and they have been hospitalized."
Chen Yang's eyes narrowed upon hearing this. He then instructed Zhang Ziqi, "Zhang Ziqi, the company is in chaos right now. Don't go around anymore. Stay in the headquarters building."
On the other end, Zhang Ziqi giggled and said, "Brother Chen Yang, you don't need to worry about me. As a small streamer, I'm fine."
"I'm currently at the food court opposite our headquarters, preparing to have dinner. I'll also bring some for General Manager Liu and the others. I see that General Manager Liu won't be having dinner today."
Chen Yang heard this and said, "Where are you? I'll come find you now."
Upon hearing Chen Yang's words, Zhang Ziqi happily sent him her location.
Putting down her phone, Zhang Ziqi walked into a pig stomach chicken hot pot restaurant.
As soon as she entered the restaurant, a slap suddenly landed on Zhang Ziqi's face with a loud "crack."