He subtly sensed the situation of the agitated woman. It turned out that after driving out for less than three miles, the car stopped moving. No matter if they restarted the engine or floored the accelerator, the car remained immobile. She had to contact the 4S dealership for repairs. The repair, however, took over a month. She repeatedly contacted the dealership, demanding a car replacement. Since the contract was already signed, the car could not be returned or exchanged. If they were to return and resell it, it would only be treated as a used car. Thus, the dealership insisted on not replacing it. This was the reason for the woman's anger. Anyone who bought a car that broke down before even getting properly on the road would be infuriated. Moreover, the repair alone took a month, a period that had worn down her patience.
The reason for the extended repair time was not the complexity of the work itself, but the slow arrival of parts. The core controller had to be shipped directly from the manufacturer. The car with the faulty core controller was a result of the factory's failure to conduct thorough inspections before it left the production line.
After understanding the situation, Guo Xuyang stepped forward and appeased the woman, saying, "Madam, please step out of the car. Let's discuss this calmly. Arguing won't solve anything. Don't you agree?"
Seeing someone step in, the woman's emotions slightly subsided. "I'm not an unreasonable person. Please, judge fairly for me. I bought this car to have a comfortable experience. Now it's become a source of vexation. They won't replace it, and the repair is taking so long. Can anyone tolerate this?"
Guo Xuyang replied, "Madam, I understand your feelings. If it were me, I'd be upset too. However, this really cannot be exchanged. Please, don't get agitated and let me explain. The sales representatives at this dealership should have already explained that if we were to exchange the car for you, this current vehicle would have to be sold as a used car. As you know, business is tough these days. If we were intentionally concealing something or defrauding you, you could sue us, and we would accept it. This time, it's truly due to an issue from the factory itself. The delay was because the parts only arrived yesterday. You can check the billing records; it's clear when the parts were shipped and when they arrived. This model generally receives good feedback, so your choice was excellent. It's just that a small mishap occurred, causing you unpleasantness. For this, I am willing to offer you one hundred thousand yuan as compensation to alleviate the unpleasant experience of purchasing the car. How does that sound?"
The woman looked at Guo Xuyang and asked, "Who are you? Can you make this decision?"
"I just took over this dealership today. I didn't expect to encounter something like this on my first visit. I deeply apologize for your experience. If you can accept my proposal, I will arrange for the finance department to process it immediately."
Seeing Guo Xuyang's sincerity, the woman said, "I am not an unreasonable person. If everyone here were as accommodating as you, I wouldn't have come here to cause a scene like a shrew. Alright, since you've put it this way, I agree."
The commotion was resolved. Although it cost them one hundred thousand yuan, it earned them goodwill. The other customers in the dealership couldn't help but applaud, praising the young man for his magnanimity.
Guo Xuyang seized the opportunity and announced, "Thank you for your understanding. To compensate everyone, all customers who purchase a car at the dealership today will receive a ten percent discount, plus a one-year complimentary maintenance package."
Many of the customers who had come to the dealership were already considering a purchase. Hearing Guo Xuyang's announcement, they became even happier. A car worth hundreds of thousands could now save them about ten thousand, plus a year of maintenance. No other dealership offered such significant discounts. Consequently, they started calling their friends and acquaintances. The once slightly empty lobby quickly became lively.
Just then, Guo Xuyang's phone rang, and he answered. Cheng Xiuping's voice came through the phone, "Brother, I'm sorry. I didn't expect the dealership to cause such a stir. How about this, I have two more 4S dealerships here. As an apology, I'll give both of them to you. I'll have someone deliver the paperwork, and you just need to sign it."
Guo Xuyang had already developed some reservations about Cheng Xiuping after the unpleasant incident at the dealership. Receiving his call at this moment actually made him less angry. He replied, "President Cheng, forget it. I appreciate your brotherly gesture. You wouldn't want this situation to happen either. Primarily, the manager here failed to handle the emergency promptly. And some of the sales staff were just watching the show, not treating the dealership as their source of livelihood."
"Brother, you should dismiss or replace those people. I never put too much energy into these places before; I just treated it as a hobby for convenient car use, which led to some lax management," Cheng Xiuping said.
"Alright then, President Cheng. You focus on your own business, and don't dwell on this matter," Guo Xuyang said. "Has the old man woken up yet?"
"Not yet. He's sleeping soundly. I've already arranged for someone to wait outside. I'll call you when he wakes up."
"Okay, you carry on." Guo Xuyang hung up the phone and saw that the crowd in the dealership was growing.
"Yangzi, with such generosity, won't you give me one?" Xiao Yun said enviously, watching the crowd.
"How about I give you this dealership?" Guo Xuyang joked.
"Sure. A gentleman's word is his bond. It's a deal then," Xiao Yun readily accepted.
The script wasn't supposed to go this way! Couldn't you be a bit more reserved? How can your skin be so thick? Guo Xuyang was dumbfounded by Xiao Yun's boldness and couldn't help but grumble inwardly.
"You agreed? Alright. Starting today, you are the manager of this 4S dealership. I'll announce it to everyone shortly," Guo Xuyang said, a sly smile playing on his lips. "You weren't planning on going back to selling houses anyway, so it's perfect for you to manage this place. Come back and pick out a car for yourself."
Xiao Yun was truly defeated by his shamelessness and rolled her eyes. He wanted her to be free labor!
When the dealership closed for the evening, they tallied the day's sales. A total of one hundred and fifty-three cars were pre-sold, more than the entire previous quarter. The total sales revenue was close to one hundred and twenty million yuan, with an average car price of seven hundred and eighty thousand yuan. These were all after discounts, earning them about ten million yuan less than usual.
They hadn't realized it until they calculated. Giving away ten million yuan with a single sentence. This was truly extravagant!
Guo Xuyang didn't care about the money. Although they earned ten million yuan less, there were still profits. Moreover, they had established their reputation this time. Even if the advertising costs were a bit high.
"Thank you all for your hard work," Guo Xuyang said, asking Xiao Yun to gather all the dealership staff. "This incident today could have been avoided. It was precisely because our employees lacked a sense of ownership and didn't treat their workplace as their own home that it led to customer misunderstanding. I don't want to see this happen again. Do you all have the confidence?"
"Yes." Many people answered in unison.