On November 20, 2003, relevant departments held a press conference to announce the handling of the xxxx company.
First, regarding the responsible persons for this incident, after careful investigation, it was found that there were over twenty responsible persons, with the primary responsibility falling on
For example, if a user's refund amount is 103 yuan, they will receive five 20-yuan cash vouchers and one 3-yuan cash voucher, all of which can be used as cash.
This is the policy for consumers and buyers. This policy can be described as perfect, as no buyer could find any objections after hearing it.
After all, it at least guarantees that all the cash you paid will be returned, so what objections could you have?
Next, it concerns the merchants. Jiangnan Group stated that all merchant stores will be in a semi-sealed state after Jiangnan Mall goes live.
This means that merchants can process previous orders but are not allowed to accept new orders. To have the sealed state lifted, they can submit an application to the relevant departments of Jiangnan Mall. After qualification review by the relevant departments, only if the store is confirmed to be legitimate, legal, and have complete personal information, can the sealed state be lifted.
Then, regarding previous orders, first, all logistics will directly integrate with Jiangnan Express. Shipped parcels are unaffected, but all subsequent parcel dispatches must go through Jiangnan Express, and no other courier companies are allowed.
However, after this period ends, Jiangnan Mall is willing to open its express interfaces to other courier companies, with only one requirement: that courier company must pass the national express professional review by the China Express Association. Only after passing the review will integration into the mall be permitted.
By the way, you asked what this courier association is about?
Oh, it's an express association jointly established by China Post, Jiangnan Express, and SF Express. All rules and standards are set by these three companies. You just need to follow their rules to pass the review.
Furthermore, if consumers are willing to continue their orders, the stores can continue to ship them. If consumers cancel their orders, the stores can directly cancel them as well, and these will be processed normally.
As for the payment issues that the stores are concerned about, this part will be handled in two ways.
For orders accepted after the stores are reopened, all will be processed according to Jiangnan Mall's rules, meaning that three days after confirmation of receipt without any complaints, the payment will be automatically transferred.
Regarding the backlog of payments taken over by Jiangnan Mall, due to the huge amount exceeding 2 billion yuan, Jiangnan Group cannot bear it. After discussion with relevant parties, it has been decided to adopt a deferred payment method.
This means that 10% of the payment will be made each month, paid in full over 10 months. However, during this period, merchants must guarantee proper service to users, otherwise, they will be fined.
However, considering that a 10-month delay would be a significant loss for many merchants, Jiangnan Mall also offers another model.
That is, merchants can continue to apply for review with the mall. Once the review is passed, Jiangnan Mall will issue the previous payments in the form of a 100% incentive bonus.
For example, if a merchant has a backlog of 10,000 yuan in payments, and they do not apply for unsealing, they will receive 1,000 yuan per month for 10 months.
However, if they apply for unsealing, merchants can continue to operate. For every order completed by the merchant subsequently, and after the user confirms receipt for more than three days, the mall will start the payment, and in addition to the amount due, an extra 100% of the funds will be rewarded.
For example, if an order is worth 100 yuan, and according to the rules, the mall should collect a 1% intermediate fee, so 99 yuan should be paid.
But the mall will actually pay 198 yuan. The extra 99 yuan is the backlog payment, which will continue until all backlog payments are settled.
If a store is diligent enough, all backlog payments can be recovered within a month. To put it bluntly, this is just a means to encourage merchants to continue operating on the platform.
This handling method for merchants is, frankly speaking, not humane, and even worse than the original handling method. After all, the original delay was only one month, but now it is extended to a full 10 months, which is clearly much worse.
However, all merchants are extremely grateful for this outcome. After all, they thought their payments would be lost entirely, and now that someone is willing to take over and repay their payments in full, they are already thankful to the heavens. At the same time, their gratitude towards Jiangnan Group is even greater.
Huang He is truly a good person!
"Mr. Huang, why are you taking over such a company? This is a business that is bound to lose money?" After announcing the relevant policies, Huang He was about to leave, but a reporter jumped up and asked loudly with a microphone.
Hearing the question, Huang He paused, hesitated for a moment, and then also held the microphone to answer, "I believe online shopping is the best way to shop. I do not want this incident to make consumers fearful of online shopping, and thus hinder the development of China's e-commerce industry!"
"For the future of the entire e-commerce industry, I should bear all of this!" Boss Huang said resonantly. With this, the entire e-commerce sector fell into the hands of Jiangnan Group.