When Huang He made such a promise, everyone in the Jiangnan Group felt their chairman had gone mad. Who would torment their own company like this? Wouldn't the company be ruined?
After all, there are many wicked people in this world. Even if you haven't done anything wrong, a slight offense in your attitude, or refusing them service according to regulations, will lead to a complaint. Even the best employees can be complained about. This constant torment will surely scatter the morale and operations of the entire company.
In response, Huang He held an internal company meeting to motivate all employees. He stated that the first three months would be the most difficult. All external staff would undoubtedly receive a large number of reports. It would be strange if they didn't. Therefore, after being reported, employees should not have any doubts. They only needed to consider if they had committed crimes, defrauded customers, or acted immorally. If there were no issues, then all reports would be insignificant.
Even if you were suspended due to some reports, the company would still pay your salary, so you could consider it free days off. Once the company investigated and found the evidence to be vague or incorrect, you could resume work without any impact. Of course, if you had indeed committed such mistakes, resigning would allow for a graceful departure.
In short, good people would definitely last three months, and bad people would be kicked out. As for Jiangnan Group, even if the company was paralyzed for three months, it had sufficient funds until this storm passed. By then, the company would be thoroughly purged and establish the purest enterprise in China.
"I never believed that clear water has no fish. Clear water has no fish because fishermen outside are preying on you. I will be your shield, protecting you from all fishermen. I want the waters of Jiangnan to remain forever clear, and every fish in Jiangnan to be clearly visible under the clean water!"
No one knew the effect of Huang He's motivational speech. However, under Huang He's strong push, these policies were forcefully implemented. The full-page advertisements in newspapers were published regularly. Huang He's promise caused a sensation across the nation. Few dared to make such promises in newspapers during those times.
So, when these 30 complaint calls were released, the phone lines were almost constantly busy, receiving all sorts of complaints from all over the country. As a result, on the first day, 10% of Jiangnan's employees were directly suspended and subjected to internal company review of evidence. Once the review was confirmed, those who had acted immorally were fired, and those who had committed crimes were handed over to the public security organs.
Then, people all over the country saw that many Jiangnan stalls or shops in their neighborhoods had disappeared. Upon inquiring at other nearby stalls or shops, they learned that these employees had all been suspended for investigation. Everyone then realized that Huang He was actually serious this time.
An even more unexpected situation began on the third day, when Jiangnan started directly publishing the processing results on its website. On the third day, Jiangnan announced that it had received 3,622 complaint calls on the first day, involving 4,631 people. Among these, there were over 2,000 complaints about service attitude, over 1,000 questioning the authenticity of blind boxes, over 300 about embezzlement, and more than 100 about personal conduct. There were even 10 reported rape cases, 12 theft cases, and 23 assault cases.
These reported and complained-about employees were all suspended. Jiangnan then stated that complainants could send evidence and materials related to their reports through any means to Jiangnan Group's headquarters in each provincial capital. The company would review this evidence and publish all evidence on Jiangnan's official website for individuals and media to view. The company would also review the evidence and, upon basic confirmation of its authenticity, would immediately submit it to the public security organs for investigation, with the company fully cooperating with the police.
If evidence was not submitted within a week, the reported employees would resume their work, and the complaints would be deemed invalid. In the future, unless direct evidence was provided, such complaints would not lead to the immediate suspension of an employee's work. Of course, the official channel for receiving complaint evidence would remain open at all times.
This news was widely reported by the media nationwide. Both customers and other companies were stunned by Jiangnan Group's self-auditing work, which was considered suicidal. They all believed that Huang He had lost his mind and was addicted to playing the hero persona, otherwise he wouldn't do such a foolish thing.
What was even more foolish was that every day thereafter, Jiangnan's official website would publish the specific complaint numbers received three days prior, precisely at 10 a.m. each morning, visible to the public. As a result of the media's promotion, Jiangnan Group's official website received massive traffic of over a million visitors. The traffic to Jiangnan Group's website even surpassed that of official portals like Sina and Sohu, a veritable miracle.
One week later, Jiangnan opened the public evidence web pages as promised. On the first day, all the evidence for the complaints collected on the first day of the complaints was released. Surprisingly, despite 3,622 complaint calls, only 136 pieces of evidence were received, meaning 96% of the complaints lacked any supporting evidence. The website also stated that to protect privacy, out of these 136 pieces of evidence, only 96 were ultimately published, which had been agreed upon by both the complainant and the accused before being displayed online.
There were also 40 pieces of evidence where one or both parties did not agree to disclosure, and Jiangnan would judge these before submitting them to the police. Of course, it couldn't be said that complaints without evidence were false, as many problems occur without immediate evidence. However, Jiangnan Group could not be expected to judge its employees guilty based solely on hearsay without any evidence. In that case, Huang He would truly have a broken mind.
Soon, netizens were surprised to find that beneath the published evidence, there was a voting function. After reviewing the evidence, netizens could vote on whether the incidents were true. Of course, Jiangnan also clarified that these votes were for reference only, and the validity of the evidence would be judged by Jiangnan Group itself before submission to the police. Of course, whether to submit to the police would also be publicly announced on the website.
Then, the news spread like wildfire. On that day, over 5 million netizens flocked to Jiangnan Group's official website to scrutinize and judge the validity of the evidence. The Jiangnan Group's website was essentially turned into a puzzle-solving and detective game.
As a result, over 50% of netizens judged the complaints to be true, totaling only 32 cases, exactly one-third of the total. Two-thirds of the complaints were judged by netizens to be false cases. Considering the susceptibility of netizens to manipulation and influence, the fact that two-thirds were judged false indicated how much exaggeration was involved in these complaints.
The next day, Jiangnan Group announced that they had submitted a total of 41 cases to the police for investigation. The final investigation results would be announced after receiving feedback from the police, and Jiangnan Group would fully cooperate with the police's actions. On the same day, the 80-plus pieces of evidence for the over 2,000 complaints from the second day were also published on the official website. Netizens cheered and began another round of the "detective game." The situation was truly surreal.
Finally, on August 2nd, Jiangnan Group's official website announced the first police investigation result, confirming a false goods complaint as true. Jiangnan Group announced that it would compensate the consumer tenfold according to the law and fire the employee, who would never be rehired. Subsequently, investigation results for more than ten cases were released one after another. Approximately 60% of them were confirmed as true cases after police investigation. Jiangnan Group, in conjunction with the police, issued very detailed case reports, including many details that made the onlookers playing the detective game online greatly satisfied.
On August 7th, Jiangnan's 21st case report shocked the entire society overnight. This was a case that occurred in Jinan. The head of Jiangnan's Jinan branch, along with several subordinates and a female administrative staff member on a business trip from headquarters, hosted the head of a Jinan chain department store to confirm their permission for Jiangnan's blind box booths to set up in all the chain stores' locations across the province. This was a significant business deal, allowing Jiangnan to equip its blind box booths in 60 chain stores with the highest foot traffic. This was an estimated commercial contract with an annual sales volume exceeding ten million yuan.
Therefore, both parties attached great importance to it. After signing the contract, Jiangnan Group proactively invited the department store's cooperative personnel to dinner. After drinking, the department store's cooperative personnel sexually assaulted the drunk and beautiful female administrative staff member from headquarters via WeChat. What was even more outrageous was that when the person in charge of Jiangnan's Jinan branch learned of this, he not only cooperated with the other party to suppress the matter but also sexually assaulted the female staff member via WeChat after escorting her back to the hotel.
However, the entire matter was eventually suppressed because the Jinan branch manager promised a compensation of 10,000 yuan, and the female administrative staff member accepted it, so the matter was covered up. Later, the wife of the Jinan chain department store manager learned of the incident and saw Jiangnan Group's advertisement seeking evidence. She made a phone call to complain and also submitted a pair of her husband's underwear as evidence.
The specifics of the investigation are not to be detailed, but Jiangnan voluntarily published this case, leading to the imprisonment of both branch managers. As for the female administrative staff member who accepted the hush money, her 10,000 yuan in ill-gotten gains were confiscated, she was given 100,000 yuan in compensation, and then she was fired.
Mr. Huang He, the boss of Jiangnan, later issued a notice on the company's internal network, stating that firing this female employee was a very difficult decision. He believed that this female employee was a weak individual, a victim, and perhaps he should not have fired her. However, Huang He deeply resented the fact that she did not report the harm she suffered to the company. Perhaps this was due to her timid personality, but it would lead to more female employees in the company being exploited and daring not to speak out. Therefore, even though he provided compensation, he also fired her, intending to tell all employees that if they encountered similar situations, or oppression or unreasonable demands from their superiors, they should immediately report it to the company. The company would promptly remove all rotten apples and ensure the purity of the entire company.
Many people said that such mutual reporting would lead to internal chaos in the company. However, Huang He believed that after great chaos, there would be great order. Didn't the imperial court function normally even when Zhu Yuanzhang acted in such a manner back then? After a few months of company chaos, the remaining people, whether genuinely good or merely pretending to be good, would have to remain good. This way, the company could operate perfectly!